TERMS & CONDITIONS

These Terms & Conditions apply to services provided by Word for Word Australia, trading as Word for Word Services Pty Ltd,  ABN 55 687 941 162, including transcription, court reporting, stenography, captioning and related services.

By engaging our services, you agree to the terms outlined below.

Service enquiries and bookings

Clients are encouraged to provide clear and accurate information when making an enquiry or booking, including the service required, date and time, expected number of attendees, delivery requirements, turnaround timeframe and any special requirements.

Bookings are subject to availability and will be confirmed by Word for Word Australia.

Client responsibilities

Clients are responsible for providing accurate information and, where applicable, suitable audio, video, access links, meeting details or supporting materials required to complete the work.

Where audio or video quality is poor, unclear or incomplete, this may impact the accuracy, turnaround time or delivery of the transcript.

Turnaround times

Turnaround times will be discussed and confirmed based on the service required, length of material, complexity of content and availability.

Urgent work may be available by request and will be confirmed on a case-by-case basis.

Confidentiality

Word for Word Australia treats client information, recordings, transcripts and related materials as confidential.

Further information about how information is handled, stored and protected is available in our Privacy & Confidentiality Policy.

Cancellations and changes

If a booking needs to be cancelled, postponed or changed, clients should notify Word for Word Australia as soon as possible.

Any applicable cancellation fees, booking changes or additional charges will be confirmed as part of the booking process.

Fees and payment

Fees will be quoted based on the service required, timeframe, format and scope of work.

Payment terms will be provided with the relevant quote or invoice.

Final transcripts and revisions

Completed transcripts are prepared with care and attention to detail. If a client identifies an issue or requires a clarification, they should contact Word for Word Australia within a reasonable timeframe after delivery.

Contact

For questions about these Terms & Conditions, please contact:

Email: enquiries@wordforword.au